Privacy policy

I. PRIVACY AND DATA PROTECTION POLICY

In compliance with the provisions of current legislation, Pipa Suites (hereinafter, also the Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws applied in this privacy policy

This privacy policy is adapted to the Spanish and European regulations in force regarding the protection of personal data on the internet. Specifically, it complies with the following rules:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD-GDD).
• Royal Decree 1720/2007, of 21 December, approving the Implementing Regulations of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the data controller

The controller of the personal data collected at Pipa Suites is Pipa Agua fresca y ecológica S.L., tax ID (CIF) B76062264, registered in the Commercial Registry of Las Palmas (Registro Mercantil de Las Palmas), Tomo 18, Folio 1, Hoja IL-9934 (hereinafter, the Controller). Its contact details are as follows:

Address: Calle Corona de la Reina, 10, 35530 Teguise (Las Palmas)

Contact phone: +34 620 99 01 41

Contact email: famaravictorcox@gmail.com

Personal data register

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by Pipa Suites through the forms extended on its pages will be incorporated and processed in our file in order to facilitate, expedite, and fulfill the commitments established between Pipa Suites and the User or the maintenance of the relationship established in the forms that the User fills out, or to respond to a request or query from the same. Likewise, in accordance with the provisions of the RGPD and the LOPD-GGD, unless the exception provided for in Article 30.5 of the RGPD applies, a record of processing activities is maintained that specifies, according to its purposes, the processing activities carried out and the other circumstances established in the RGPD.

Principles applicable to the processing of personal data

The processing of the User’s personal data shall be subject to the following principles set out in Article 5 of the GDPR and in Articles 4 and following of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights:

• Principle of legality, loyalty and transparency: the User's consent will be required at all times, with complete and transparent information about the purposes for which personal data are collected.
• Principle of limitation of purpose: Personal data will be collected for specific, explicit and legitimate purposes.
• Data minimization principle: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
• Principle of accuracy: personal data must be accurate and always up to date.
• Principle of limitation of the retention period: personal data will only be kept in a way that allows the identification of the User for the time necessary for the purposes of their processing.
• Principle of integrity and confidentiality: Personal data will be processed in a way that ensures their security and confidentiality.
• Principle of proactive responsibility: The Data Controller will be responsible for ensuring that the above principles are met.

Categories of personal data

The categories of data processed at Pipa Suites are solely identifying data. In no case are special categories of personal data within the meaning of Article 9 of the GDPR processed.

Legal basis for the processing of personal data

The legal basis for the processing of personal data depends on the purpose: the performance of the contract (or the application of pre-contractual measures) when the User requests or makes a reservation; compliance with legal obligations, such as the traveler registration required of tourist accommodation establishments or tax and accounting obligations; and consent from the User when they submit a query through the contact forms or accept to receive communications.

The User will have the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent will not affect the use of the Website.

In the cases where the User must or can provide their data through forms to request information or for reasons related to the content of the Website, they will be informed that the completion of any of them is mandatory, as they are essential for the proper execution of the operation being carried out.

Purposes of processing personal data

Personal data is collected and managed by Pipa Suites for the purpose of: manage booking requests and stays (confirmation, billing, communications with the guest and attention during the stay), comply with legal obligations applicable to tourist accommodation and answer inquiries that the User performs through the Website, as well as facilitating, accelerating and fulfilling the commitments established between the Website and the User.

Likewise, the data may be used for commercial purposes related to personalization, operational and statistical purposes, and activities inherent to the social purpose of Pipa Suites, as well as for data extraction, storage and marketing studies to adapt the content offered to the User, as well as to improve the quality, operation and navigation of the Website.

At the time personal data is obtained, the User will be informed about the specific purpose or purposes of the processing for which the personal data will be used; that is, the use or uses to which the collected information will be put.

Personal data retention periods

Personal data will only be retained for as long as necessary to manage the reservation, the stay or the query, and thereafter for the periods required by law (for example, 3 years for travel registration data and 6 years for accounting and fiscal documentation), or until the User requests its deletion when appropriate.

At the time personal data is obtained, the User will be informed of the period during which the personal data will be kept, or, if that is not possible, the criteria used to determine this period.

Recipients of personal data

The User’s personal data will only be communicated to third parties when necessary: to the State Security Forces and Bodies, through the SES.Hospedajes system of the Ministry of the Interior, in compliance with the regulations on the registration of travelers; to banking institutions and payment gateways for the management of charges; to the Tax Administration when required by law; and to technology service providers (web hosting and email) who act as data controllers and are subject to confidentiality obligations.

In the event that the Data Controller intends to transfer personal data to a third country or an international organization, the User will be informed at the time the personal data are obtained about the third country or international organization to which the data are intended to be transferred, as well as about the existence or absence of a decision on adequacy by the Commission.

Personal data of minors

In compliance with the provisions of Articles 8 of the GDPR and 7 of Organic Law 3/2018 of December 5 on the Protection of Personal Data and the guarantee of digital rights, only persons over 14 years of age may grant their consent for the processing of their personal data by Pipa Suites. If the minor is under 14 years of age, consent from the parents or guardians will be required for the processing, and this consent will only be considered lawful to the extent that they have authorized it.

Confidentiality and security of personal data

Pipa Suites undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and to prevent the accidental or unlawful destruction, loss, alteration or unauthorized disclosure of personal data transmitted, stored or otherwise processed, or the unauthorized communication or access to such data.

However, since Pipa Suites cannot guarantee the impregnability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a personal data security breach occurs that is likely to involve a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data security breach is understood to be any breach of security that causes the destruction, loss, or accidental or unlawful alteration of personal data transmitted, stored, or otherwise processed, or the unauthorized communication or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform of and ensure through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights derived from the processing of personal data

The User may exercise the following rights recognized in the GDPR and Organic Law 3/2018 of December 5, on the Protection of Personal Data and the guarantee of digital rights, against the Data Controller:

• Right of access: It is the User’s right to obtain confirmation of whether Pipa Suites is processing their personal data and, if so, to obtain information about their specific personal data and the processing that Pipa Suites has carried out or is carrying out, as well as, among other things, the available information about the origin of such data and the recipients of the communications made or planned regarding them.
• Right of rectification: It is the User's right to have their personal data modified if they are inaccurate or, taking into account the purposes of the processing, incomplete.
• Right to erasure («the right to be forgotten»): It is the User’s right, provided that the current legislation does not state otherwise, to obtain the deletion of their personal data when it is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn their consent to the processing and there is no other legal basis; the User objects to the processing and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; the personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the controller, taking into account available technology and the cost of its implementation, must take reasonable measures to inform the controllers who are processing the personal data of the data subject’s request to delete any link to that personal data.
• Right to restriction of processing: It is the User’s right to limit the processing of their personal data. The User has the right to obtain the limitation of the processing when they dispute the accuracy of their personal data; the processing is unlawful; the Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.
• Right to data portability: In the event that the processing is carried out by automated means, the User shall have the right to receive their personal data from the Data Controller in a structured, commonly used and machine-readable format, and to transmit them to another Data Controller. Whenever technically possible, the Data Controller shall transmit the data directly to that other Data Controller.
• Right to object: It is the User's right not to have their personal data processed or for the processing of their personal data to be stopped by Pipa Suites.
• Right not to be subject to a decision based solely on automated processing, including the development of profiles: It is the User’s right not to be subject to an individualized decision based solely on the automated processing of their personal data, including the development of profiles, unless the current legislation establishes otherwise.

Therefore, the User may exercise their rights by sending a written communication to the Data Controller with the reference «RGPD-https://famarasuites.com/», specifying:

• User's name and surname and a copy of the DNI. In cases where representation is admitted, identification by the same means of the person representing the User will also be required, as well as the document proving the representation. The photocopy of the DNI may be substituted by any other valid means in law that proves the identity.
• Request with the specific reasons for the request or the information that you wish to access.
• Address for the purposes of notifications.
• Date and signature of the applicant.
• Any document that proves the request made by the applicant.

This request and any other attached document may be sent to the following address and/or email:

Postal address: Calle Corona de la Reina, 10, 35530 Teguise (Las Palmas)

Email: famaravictorcox@gmail.com

Links to third-party websites

The Website may include hyperlinks or links that allow access to third-party websites other than Pipa Suites, and therefore are not operated by Pipa Suites. The owners of such websites will have their own data protection policies, and they will be responsible for their own files and privacy practices in each case.

Complaints to the supervisory authority

In the event that the User considers that there is a problem or violation of the current regulations in the way in which their personal data is being processed, they shall have the right to effective judicial protection and to file a complaint with a supervisory authority, in particular in the State where they have their habitual residence, place of work, or place of the alleged violation. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

II. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

The User must have read and agree to the conditions regarding the protection of personal data contained in this Privacy Policy, as well as accept the processing of their personal data so that the Data Controller can proceed accordingly in the manner, within the deadlines and for the stated purposes. Use of the Website will imply acceptance of the Privacy Policy thereof.

Pipa Suites reserves the right to modify its Privacy Policy, in accordance with its own discretion, or motivated by a legislative, jurisprudential or doctrinal change by the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is advised to consult this page periodically to stay informed of the latest changes or updates.

This Privacy Policy has been updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the guarantee of digital rights.